“Gail is a passionate and engaging Strategic/Organizational Change Manager. Gail will drive the team to focus on the organizational change outcomes. Gail will coach and lead the team to understand and own the need for the change and identify what needs to be addressed across the scope of the change. Gail’s “superpower” is being able to engage as the Change Coach across all levels of the organization, she is able to modify the conversation to the appropriate level and have the participant to believe in the outcomes. Gail brings more than a just the “change agenda”, Gail brings strong business analytics skills, incredible communication and stakeholder engagement skills and a drive/knack for addressing the diverse cultural challenges within a strategic change to ensure a programs overall success.”

Fiona Barnes, Project Director, ANZ Bank

Sharbel worked very closely with me on the change programme for Aurecon’s newly launched performance process. He was a true thought partner in our change approach, was proactive at pre-empting employee queries, developed a strong suite of resources including videos, communication templates and graphics showing completion progress. He ensured the process ran smoothly and was just generally, a pleasure to work with. He is very adept at understanding the business he is supporting, and their unique requirements. I would be happy to work with Sharbel on any change initiative in the future.
Jeanette Sanderson, Global Head of Talent & Organisational Development, Aurecon

“Patrizia’s coaching, facilitation and training skills are exemplary. She is a lively and imaginative individual with remarkable people skills and genuine warmth. I have worked with Patricia on a number of engagements and personally benefited from her guidance and common sense approach to solving business problems. I highly recommend Patricia’s work.”

Linda Parkinson, Change Manager, NAB Bank

“Gail gets to the underlying issues very quickly and thoroughly. She shows an agile approach to her work and works hard to find practical solutions to problems. When working with people and teams Gail is at her best. She is very honest and direct in her approach to her staff, immediate colleagues and to her stakeholders. Collaboration and sensitivity to the perspective to all groups leads to her success. She is a team player and always approachable and displays a high level of organisational agility. Gail’s communication is very clear, confident and positive in complex environments. She has the right pitch of the overriding issues balanced with complexity and detail when required. Gail’s communication skills one of her best attributes. I recommend Gail is any role that involves change and communications in transforming environments.”

David White, Project Lead, Energy Australia

“Sharbel’s key activity at ME Bank as part of the project facilitation team was to facilitate a significant system transformation upgrade across the call centre. The training was well received by participants and he provided ongoing post training support which was greatly appreciated by the call centre.Sharbel’s key activity at ME Bank as part of the project facilitation team was to facilitate a significant system transformation upgrade across the call centre. The training was well received by participants and he provided ongoing post training support which was greatly appreciated by the call centre.”

Judy Hodder, Learning & Development Lead, Transformation Project. ME Bank

“Patrizia worked as a key member of the Transformation Project Learning Team. Her role as a Training Consultant involved developing an engaging training delivery plan. Patrizia did a great job engaging with key stakeholders and team members. It was great to have Patrizia as part of the team with her enthusiasm and passion which contributed to a great result with a key impacted team.”

Judy Hodder, Project NAB Senior Change Analyst, NAB Bank

“Gail was a change manager in the critical project that we worked on together. Her pragmatic approach enabled up to minimise change impacts of the transition and allowed us to successfully deliver a solution within very tight deadlines.”

Haseef Ahmed, Principal Consultant, Bloom Consulting

“Sharbel is a professional learning operative. He is keen to adopt new ways of working and happy to step out side the box to achieve a shared goal. During the ANZ deployment of new learning management software, SABA, Sharbel learnt how to use a new remote learning software tool quickly. Sharbel was then able to leverage this technology to teach his facilitator colleagues. I would recommend Sharbel for a learning role in the future.”

Suzanne Lawrence, Business Learning Consultant, ANZ Bank

“Patrizia was apart of the ME Bank Transformation Project, responsible for identifying her assigned departments training needs in light of how the two new core banking systems impacted their roles. Patrizia enhanced her analysis by embedding her change managements skills to ensure they were aware of the need for change, on what the change meant to them and created a participatory approach to the design of the training. She worked well with her stakeholders including regular communication team meetings updating them all on every step of the intended training program. After training delivery, she acted as their Change Champion to identify known and unknown faults in the system and assist in temporary work arounds. She is a great team player, always willing to share her knowledge and skills with the rest of the training team.”

Julianne Henry, Projects L&D Lead for National Sales Team, ME Bank

With a fantastic ability to see the bigger picture and share a clear vision of opportunity, Gail is rare asset to have on board for any and every initiative. The impact Gail has had on our organisational culture with her influence across Leadership, Team coaching and Training has been widely recognized and celebrated at ANZ. She has pioneered new ways of working together and getting the most out of each and every person. The change we have experience as a group and as individuals is exponential. Thank-you, Gail, for sharing your wisdom and genius with me in our time working together.

Sarah Cilia, Change and Communications Manager, ANZ Bank

“Gail is one of the best change managers I’ve worked with: very thorough with her planning, taking the time to understand all the communication channels to roll out changes and ensuring she focuses equally on the initial roll out and embedding. Gail is also proactive in ensuring all streams of change have adequate support, and is willing to pitch in where required to guarantee the overall project is delivered to a high standard.”

Fiona Holt, Product Owner, ANZ Bank

“I have worked with Gail on the implementation of a new financial performance reporting application for bankers – this change was challenging from an organisational perspective as it required changing the culture on how we have done financial performance reporting in the past through a series of manual and complex process most of which were not sustainable. Gail drove the change both from the technical and cultural perspective which involved training our bankers and internal teams with the right content messaged to purpose, effective stakeholder management across the business and finance function, enabling and empowering other change managers to execute the change strategy and overall being transparent on the change itself. Gail is driven and passionate about change and it was an absolute pleasure working with her on this significant piece of work.”

Surya Bhattacharya, Data Lead, ANZ Bank

“Gail has an excellent understanding of people, finance, business process and the business area she leads; and has always been able to easily facilitate clear communication between the different groups and stakeholders to deliver what’s most valued to her/our customers and leadership team. She is very passionate about her accountabilities and the people she works with and has excellent leadership skills.. It’s truly wonderful to work with a highly skilled professional who also really cares about being part of Your team. This helps creates a high degree of trust and makes it easy to work together in, what I can only describe as a very demanding environment with competing priorities.”

Monika Mackowiak, IT Service Operations Manager, Telstra

“Gail you will missed so much by the ANZ community. If I can take something away from the culture club meetings we had, I would say it’s getting the opportunity to work with you! Always extremely positive, wanting to make a difference (and you do!) and someone who has total integrity on how you approach tasks. You empowered all of us at times when moral wasn’t good. I feel I totally understand you on so many levels in respect to what you say! I even repeat your sayings because they resonate with me so well”

Sue Sharp, Technical Business Analyst, ANZ Bank

“When you get coaching with Gail, you are not getting the same old textbook party lines. She is a successful change professional and a well loved culture leader.  Getting a DISC profile session with her is like getting a free life coaching too. The DISC team workshop is a brilliant way of understanding and relating to my colleagues and has helped our team bring the best out in each other. Gail has a unique way of bringing some fun and humour into the session too”

Amy Leung, Product Owner, ANZ Bank

“I thoroughly enjoyed the coaching session in learning about myself and tailoring my natural style to suit the way I support my team and stakeholders. Gail has this wonderful way of bringing the team together and injecting some fun into the coaching and team building workshop. Thank you”

Agnes Wong, ANZ Bank

I cannot recommend Gail’s coaching services enough.  Any scepticism you may have about the session will be washed away within the first few minutes of talking to Gail. The DISC profile session was one of the most informative and practical personal development sessions I have attended. Not only is Gail incredibly knowledgeable but her approach is personable, outcome focused and fun, you will walk away feeling like you have truly accomplished something and with a greater awareness of yourself, peers, family and friends. Gail has an abundance of experience in the field of personal development and leadership, and it is clear to see why she has been so successful – it is her passion, and in turn she is passionate about bringing her experience and knowledge to others and to help them operate and radiate as the best version of themselves.

Ashleigh Allen, Senior Change Manager, ANZ Bank

“Gail is a fantastic change manager with great people skills. Her positive attitude to everything make problem solving easier. She is amazing in the way she deals with internal and external stakeholders. Gail can grasp the subject knowledge very quickly. It helps her to articulate As-Is and To-Be processes very efficiently to the people who are impacted by the particular change in the process or system. I am very happy that I have got opportunities to work with Gail and am sure she will add value to any type of organisational change projects.”

Nihar Dutta, Procurement Transformation Consultant, IBM

“I have had the privilege of working closely with Gail in relation to a major transformation project. She led an intense and comprehensive change and culture program for impacted executives and their teams. She brought her expertise, creativity and enthusiasm to this project, which was successfully designed and delivered. Gail has excellent skills in collaboration, project and change management and engagement.”

Kerry McGrath, Acting Deputy Secretary Public Health. Department of Health Victoria

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